RETURNS + EXCHANGES

Each bottle of PRIMARY is handmade in small batches. Due to the specialized and handmade nature of our products, we do not accept returns. However if something is damaged in shipment please send a photo to hello@primary-elements.com within 48 hours of your delivery, and we will happily work with you to replace the item.  Do not discard the box nor any contents for possible USPS inspection and verification in order to provide reimbursement. If an item is leaking, place entire contents, including the box, inside a plastic bag. 

Thank you in advance for your understanding, and for supporting PRIMARY!

|

ACCEPTED FORMS OF PAYMENT

PRIMARY accepts the following forms of payment:

Visa

Mastercard

American Express

Discover

PayPal

* Sales tax is only applicable to merchandise shipped to a California address.

|

SHIPPING

We ship orders Monday through Friday from 9 am – 1 pm PST, excluding US federal holidays. You will receive an email notification from us that contains tracking information once your order has been shipped.